Privacy Policy

1.1 Information you provide directly

When you use our solar proposal tool, we collect the following personal information: your full name, home address, email address, mobile number, and electricity usage data (monthly bill amount or Meralco bill photos). This information is necessary to generate your personalised solar proposal.

1.2 Information collected automatically

When you visit our website, we automatically collect certain technical information including your IP address, browser type, device type, pages visited, time spent on pages, and referring URL. This information is collected through standard web server logs and analytics tools.

1.3 Bill image data

If you choose to upload photos of your Meralco bills, these images are processed by our AI systems to extract your electricity usage data. The images are processed in real-time and are not stored permanently on our servers after your proposal is generated.

2.1 Proposal generation

Your name, address, email, mobile number, and electricity usage data are used solely to generate your personalised solar proposal PDF and to deliver it to you via email.

2.2 Follow-up communication

We use your email address and mobile number to follow up on your proposal, answer your questions, and schedule a site visit if you choose to proceed. We will not contact you more than necessary, and you may opt out at any time.

2.3 Service improvement

We may use aggregated, anonymised data about proposal requests to improve the accuracy of our solar modelling and the quality of our proposals. This data cannot be used to identify you individually.

2.4 Legal compliance

We may use or disclose your information where required by Philippine law, court order, or regulatory authority.

3.1 Third-party AI processors

To generate your proposal, your electricity usage data is processed by our AI processing partners and our AI processing partners. These processors handle your data in accordance with their respective privacy policies and are bound by data processing agreements. No personally identifiable information is included in AI processing requests — only your electricity usage figures.

3.2 Email delivery

Your email address and proposal PDF are processed by Resend Inc. to deliver your proposal email. Resend acts as a data processor and handles your information in accordance with its privacy policy.

3.3 No sale of personal data

We do not sell, rent, or trade your personal information to any third party for marketing purposes. Your information is used exclusively to provide the solar proposal service and to follow up on your request.

3.4 Business transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

4.1 Proposal data

Your name, email, mobile number, address, and proposal details are retained for a period of 3 years from the date of your proposal request, or until you request deletion, whichever comes first. This retention period is necessary to support any follow-up inquiries, warranty claims, or service records related to your installation.

4.2 Bill images

Meralco bill photos uploaded through our proposal tool are processed in real-time and are not stored permanently. Images are deleted from our systems within 24 hours of proposal generation.

4.3 Analytics data

Anonymised website analytics data is retained for up to 24 months.

5.1 Right to be informed

You have the right to know what personal information we collect, how it is used, and with whom it is shared. This Privacy Policy fulfils that obligation.

5.2 Right to access

You may request a copy of the personal information we hold about you at any time by contacting us at privacy@truesouthsolartech.com.

5.3 Right to correct

If any personal information we hold about you is inaccurate or incomplete, you may request that we correct it.

5.4 Right to erasure

You may request that we delete your personal information from our systems, subject to any legal obligations to retain certain records.

5.5 Right to object

You may object to the processing of your personal information for direct marketing purposes at any time by emailing privacy@truesouthsolartech.com or by clicking the unsubscribe link in any marketing communication.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls limiting data access to authorised personnel only, and regular security reviews of our systems. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website uses only essential cookies necessary for the site to function. We do not use advertising cookies, tracking pixels, or third-party marketing cookies. You can disable cookies in your browser settings, though this may affect the functionality of some features of our website.

Our service is intended for adults (18 years and older) who are homeowners or property decision-makers. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Privacy Officer at: privacy@truesouthsolartech.com or by writing to TrueSouth Solar Technologies, Philippines.